Return & Refund Policy

Thank you for shopping at Novoline Promotions!

We are committed to providing high-quality promotional products and excellent customer service. If you’re not completely satisfied with your order, we’re here to help.

1. Return Eligibility

  • Returns must be requested within 7 days of receiving the product.

  • Only unused, non-customized items in their original condition and packaging are eligible for return.

  • Customized or imprinted items are non-refundable, except in cases of:

    • Printing errors caused by us

    • Defective or damaged items

2. How to Request a Return

To start a return, please email us at info@novolinepromo.com with the following details:

  • Your order number

  • Reason for return

  • Clear photos of the product (if defective or incorrect)

Our team will guide you through the process and confirm whether the item is eligible for return.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping method for returns.

4. Refunds

  • Once we receive and inspect your returned item, we’ll notify you via email.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued to your original payment method.

5. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

6. Damaged or Incorrect Items

If your order arrived damaged or not as described, please contact us within 3 days of delivery. We will promptly resolve the issue at no extra cost to you.

Need Help?

If you have any questions about our return and refund policy, feel free to contact us at:

📧 Email: info@novolinepromo.com
🌐 Website: www.novolinepromo.com

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